That concern for consumer safety extends to making sure you know what to do so you can protect your loved ones if you ever smell gas in your home, business, RV, camper—or any area around gas equipment.
The steps we discuss below are absolutely vital to protecting lives, property and public safety. They must be taken without delay as soon as you smell gas.
Get everyone out of the house, building or wherever area you smell gas IMMEDIATELY
Extinguish open flames, cigarettes and any other sources of ignition
DO NOT use thermostats, electric switches, telephones or any other appliances until you are safely away from the building or area where you smelled gas
Turn the gas shutoff valve on the propane tank or cylinder off if you can safely get to it
Once you’re away from where you smelled gas, use your mobile phone or a neighbor’s phone to contact Roach Energy or emergency personnel
Stay away from the area and don’t return or try to turn on the propane safety valve, even if you don’t smell gas anymore
Give propane service technicians and/or emergency personnel time to check for escaped propane gas and repair the source of the leak
Once the leak is repaired, the propane service technician also needs to carefully inspect all of the gas appliances and then relight all of the gas appliance pilots
Only the propane service technician and/or emergency personnel can determine that the problem has been safely resolved, so wait for them to give you the OK to return
Want more propane safety tips? The Propane Education & Research Council (PERC) has created the informative videos below to tell you all about propane safety!
For close to 70 years, Roach Energy has been serving Berkeley, Morgan, Jefferson, and Washington counties. Our customers are our neighbors, and we care about you. That’s why we uphold the highest standards of providing safe propane delivery and service.